The Accolades platform supports a wide range of features, and its modular architecture lets us offer you packages customized for your business profile. Based on market demand, we have identified two main service package categories: office telephony and Call-Center.
Please find below a full list of options currently available (but bear in mind our application is under active development). If you require a specific feature that you do not find in the list, we can certainly implement it.
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Accolades - main features
|Feature||Office telephony||Call Center|
|Interactive voice response (IVR)||done||done|
|Work from home||done||done|
|Free internal calls||done||done|
|Music on hold||done||done|
|Busy lamp field (BLF)||done||clear|
|Call detail records (standard CDR)||done||clear|
|English and Romanian interface||done||done|
|Call detail records (Call-Center CDR)||clear||done|
|External CRM API||clear||done|
If you want to explore every feature that Accolades supports, please consult its online user manual.
The documentation is comprehensive, but requires specific technical knowledge in order to be fully understood.